Online Support and Self-Help Resources

Samaritans – United Kingdom & Ireland – All Ages

A charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide. Whatever you’re going through, a Samaritan will face it with you. They’re there 24 hours a day, 365 days a year, waiting for your call. You do not need to have any credit or call allowance – the call is free.

Website: www.samaritans.org
Email: jo@samaritans.org (response within 24 hours)
Phone: 116 123

Childline – United Kingdom – Children and Young People Up to Their 19^th Birthday

You can talk to a counsellor on the phone or access the online counseling service. Childline deals with any issues which cause distress or concern; some of the most common issues include child abuse, bullying, mental illness, parental separation or divorce, teenage pregnancy, substance misuse, neglect, and psychological abuse.

Website: www.childline.org.uk
Phone: 0800 1111 (FREE)

Kooth – United Kingdom & Ireland – Young people

Free and anonymous NHS funded BACP accredited online resources and mental health support for young people
from trained practitioners whenever you need

Website: www.kooth.com

Shout – United Kingdom – All Ages

Free and confidential 24/7 text support service for anyone in the UK who is struggling to cope.

Website: www.giveusashout.org
Contact text: Text the word ‘SHOUT’ to 85258

PAPYRUS: Prevention of Young Suicide – United Kingdom & Ireland – All Ages

If you, or a young person you know, are not coping with life, you can call (or chat with) HOPELINE247 for
confidential suicide prevention advice and support.

Website: https://www.papyrus-uk.org/
Phone: 0800 068 4141

Mermaids – All Ages

A safe place for transgender, nonbinary and gender-diverse young people to find support and help one another.

Website: www.mermaidsuk.org.uk
Phone: 0808 801 0400

Off the Record: Counselling & support – Must live, or study in the Croydon borough – Ages 14-25

Local free self-referral counselling service for young people aged 14-25 who live, or study in Croydon (plus support
for Young Carers).

Website: https://www.talkofftherecord.org/croydon/
Phone: 0800 980 7475 (Mon-Sat 3-6pm)

Croydon Drop In – Must live, or study in the Croydon borough – Ages 14-25

Croydon free self-referral counselling service for young people aged 14-25 who live, or study in Croydon.

Website: http://www.croydondropin.org.uk/
Phone: 020 8680 0404

Croydon Council – Must live in the Croydon borough – All Ages

Early Help, Children’s Services, SEND, Adult Services, Housing and out of hours support in emergencies.

Website: www.croydon.gov.uk
Phone: 020 8726 6000

Croydon Family Justice Service – Must live in the Croydon borough – All Ages

Multi-Agency support hub for Domestic Abuse in Croydon.

Website: https://www.croydon.gov.uk
Phone: 020 8688 0100

National Domestic Violence – United Kingdom & Ireland – All Ages

Is an organisation that provides confidential help, information, safety planning, and support for people experiencing domestic abuse.

Phone: 0808 200 247

Police – United Kingdom & Ireland – All Ages

Peep the public safe, prevent crime, and enforce the law. They respond to emergencies, investigate crimes, and help people who need support or protection.

Website: https://www.met.police.uk
Phone: Emergency: 999 Non-Emergency : 101

Health – United Kingdom & Ireland – All Ages

The NHS (National Health Service) provides healthcare for people. It helps with illnesses, injuries, check-ups, medicines, hospital treatment, and mental health support. Doctors, nurses, and other healthcare staff work in the NHS to keep people healthy.

Website: www.111.nhs.uk
Phone: Emergency: 999 Non-Emergency : 111