Junior IT Support Officer Apprentice

@Communitas Clinics Ltd
  • CR0 2BX, Croydon, Greater London, England, United Kingdom View on Map
  • Post Date : January 30, 2023
  • Apply Before : April 10, 2023
  • Salary: £18,000.00 - £20,000.00 / Annually
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Job Detail

  • Number of Positions Available: 1
  • Working Hours 37.5 hrs per week
  • Working Week: Monday - Friday
  • Working Location The Business XChange Hub | Marco Polo House, 3-5 Lansdowne Road, Croydon, CR0 2BX
  • Minimum Entry Requirements GCSE Grade C/4 or above in Maths and English (or equivalent qualification)
  • Personal Qualities: Willingness to Learn
  • Things to Consider:
    What can we offer? A nurturing team environment that has an encouraging focus on personal and professional development. As an independent NHS provider, we are able to offer flexible working patterns and there may be some flexibility for home working. You will have the opportunity to enhance your salary via quarterly incentive payments up to 5% by achieving agreed compliance targets. You will have the opportunity to join the NHS pension scheme, one of the UK’s leading pension schemes available. You will benefit from being able to access various discounts for high street shops and online websites. You will be provided with Quarterly team events within working hours. Some past events include, The Crystal Maze, Escape Rooms and Crazy Golf all accompanied with a modern style meal with your team. Casual meal takeout days such as Nandos and Dominos. Yearly Christmas events at exciting venues. Christmas bonuses are often awarded. An exciting new building to work in with many perks in addition.

Job Description

Job Title: Junior IT Support Officer Apprentice 

Employer: COMMUNITAS Clinics Ltd. 

Apprenticeship Standard: Information Communication Technician Level 3 

Location: The Business Xchange Hub, Marco Polo House, 3-5 Lansdowne Road, Croydon, CR 2BX 

Who are we?

COMMUNITAS Clinics is an award winning, highly successful, NHS Health Care Organisation that has seen year on year growth since starting out over 14 years ago. We are an ambitious, dynamic, organisation that boasts a rich and ethical work culture that is committed to providing equality of opportunity for staff.

Job summary

Currently there is an exciting opportunity within the COMMUNITAS Clinics Team for a Junior IT Support Officer Apprentice to come on board. The position is located in East Croydon, South London.

On the Job training: The post holder will provide technical support for all ICT incidents reported by COMMUNITAS Clinics staff to the ICT Service Desk. The level of support provided to the ICT user base will ensure that maximum up-time of localised ICT systems is maintained, which will enable COMMUNITAS Clinics staff to make the best use of their ICT systems. The post holder will primarily provide face-to-face and telephone technical support to admin staff, management, and clinicians, consistently delivering a “client-focused” service which promotes excellent customer service and effective working relationships.

Working within a small team you will be exposed to a mix of classic IT and clinical applications, allowing you to enhance your skillset and help COMMUNITAS Clinics continue to deliver the best possible care to patients.


Main Responsibilities and Duties:

Provide effective end-user telephone, email, and face to face support for ICT and clinical systems, including Microsoft Windows operating systems, Microsoft Office Suites, off-the-shelf & bespoke applications, remote connectivity, local/network printers

  • Ensure comprehensive logging of tickets and timely resolution of issues.
  • Support end-users remotely, using remote desktop software.
  • Engage proactively with all staff to prevent reoccurring errors.
  • Take ownership of incidents and service requests where necessary.
  • Work as part of a team and actively promote knowledge sharing amongst all levels of technical support staff.
  • Work alongside various teams within the IT department, keeping team members up to date as and when required.
  • Create and update technical documentation in line with departmental guidelines.
  • Maintain a professional demeanour and deliver “client-focused” support in line with the company values
  • Occasionally you may be required to provide out-of-hours support & on-site support.
  • Set up and configure new equipment in line with department asset management practices.
  • Actively take part in departmental discussions & developments.