Employer: Addington Road Surgery

Apprenticeship Standard: Business Administrator Level 3

Location: 77 Addington Road, West Wickham, Kent, BR4 9BG

Main Responsibilities and Duties:

• Greet and assist patients in a courteous manner, ensuring a positive experience.
• Schedule, monitor and manage patient appointments accurately to avoid conflicts and ensure timely care and support.
• Answer and direct phone calls, messages, and emails to the appropriate individuals within the practice.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with healthcare regulations.
• Maintain a clean, tidy, effective working area at all times
• Handle patient inquiries and concerns with professionalism and empathy, providing information and support as needed.
• Provide administrative support to healthcare professionals to ensure smooth operations.
• Signpost patients to the correct service
• Assist in coordinating individual patient care plans by working closely with healthcare providers, patients, and their families.
• Collaborate with healthcare providers to ensure seamless and integrated care for patients.
• Maintain detailed and organized care records, ensuring accurate documentation and compliance with healthcare regulations.
• Clinically code data on EMIS WEB
• Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Monitor and maintain the reception area and notice boards

Person Specific: 

• Positive and friendly demeanor to create a welcoming environment for patients.
• Team player willing to collaborate with healthcare professionals and staff to provide high-quality care.
• Punctual and reliable to ensure smooth operations and timely care.
• Compassionate and understanding to address the needs and concerns of patients.
• Ability to maintain confidentiality to protect patient information.

Skills Required:

• Strong communication and interpersonal skills to effectively interact with patients, healthcare professionals, and other staff.
• Proficiency in Microsoft Office for handling administrative tasks.
• Excellent organizational abilities to manage multiple tasks and ensure smooth operations.
• Attention to detail to ensure accuracy in scheduling appointments, maintaining patient records, and coordinating care.
• Ability to multitask in a fast-paced environment to meet the needs of patients and healthcare professionals.
• Empathetic and caring nature to provide support and understanding to patients.

Additional Information:

• This role requires knowledge of Microsoft Office for administrative tasks.
• We are looking to hire three apprentices to join our team, contributing to the efficient operation of Addington Road Surgery and the provision of high-quality care to our patients.
• Apprentices will be linked to Croydon College for the duration of their apprenticeship, providing a structured learning environment to complement their practical experience at Addington Road Surgery.