GP Receptionist and Care Navigator Apprentice

  • 77 Addington Road, Bromley, West Wickham, BR4 9BG, United Kingdom View on Map
  • Post Date : November 13, 2023
  • Apply Before : December 7, 2023
  • Salary: £10.00 - £10.00 / Hourly
  • View(s) 150
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Job Detail

  • Number of Positions Available: 3
  • Working Hours 32 hours per week
  • Working Week: Monday - Friday, 1 day a week in college
  • Working Location 77 Addington Road, West Wickham BR4 9BG
  • Minimum Entry Requirements GCSE Math's & English Grade 4 or above - Functional Skills Level 2
  • Personal Qualities: Willingness to learn

Job Description

Job Title: GP Receptionist and Care Navigator Apprentice

Employer: Addington Road Surgery

Apprenticeship Standard: Business Administrator Level 3

Location: 77 Addington Road, West Wickham, Kent, BR4 9BG

Main Responsibilities and Duties:

  • Greet and assist patients in a courteous manner, ensuring a positive experience.
  • Schedule, monitor and manage patient appointments accurately to avoid conflicts and ensure timely care and support.
  • Answer and direct phone calls, messages, and emails to the appropriate individuals within the practice.
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Maintain a clean, tidy, effective working area at all times
  • Handle patient inquiries and concerns with professionalism and empathy, providing information and support as needed.
  • Provide administrative support to healthcare professionals to ensure smooth operations.
  • Signpost patients to the correct service
  • Assist in coordinating individual patient care plans by working closely with healthcare providers, patients, and their families.
  • Collaborate with healthcare providers to ensure seamless and integrated care for patients.
  • Maintain detailed and organized care records, ensuring accurate documentation and compliance with healthcare regulations.
  • Clinically code data on EMIS WEB
  • Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Monitor and maintain the reception area and notice boards

Person Specific: 

  • Positive and friendly demeanor to create a welcoming environment for patients.
  • Team player willing to collaborate with healthcare professionals and staff to provide high-quality care.
  • Punctual and reliable to ensure smooth operations and timely care.
  • Compassionate and understanding to address the needs and concerns of patients.
  • Ability to maintain confidentiality to protect patient information.

Skills Required:

  • Strong communication and interpersonal skills to effectively interact with patients, healthcare professionals, and other staff.
  • Proficiency in Microsoft Office for handling administrative tasks.
  • Excellent organizational abilities to manage multiple tasks and ensure smooth operations.
  • Attention to detail to ensure accuracy in scheduling appointments, maintaining patient records, and coordinating care.
  • Ability to multitask in a fast-paced environment to meet the needs of patients and healthcare professionals.
  • Empathetic and caring nature to provide support and understanding to patients.

Additional Information:

  • This role requires knowledge of Microsoft Office for administrative tasks.
  • We are looking to hire three apprentices to join our team, contributing to the efficient operation of Addington Road Surgery and the provision of high-quality care to our patients.
  • Apprentices will be linked to Croydon College for the duration of their apprenticeship, providing a structured learning environment to complement their practical experience at Addington Road Surgery.