Vacancy Short Description:

To ensure that patients are received courteously and are dealt with promptly either face to face or telephone, act as liaison between patients and clinical staff in the practice, accurate and effective message taking, promote the practice in a positive way.

Main Responsibilities and Activities:

• Answer telephone dealing with or redirecting enquiries as appropriate
• Handle general enquiries, referring where necessary
• Make new and follow up appointments
• Accept and record messages for doctors and nurses
• Daily-Scan medical records and correspondence using Docman
• Read-Coding of clinical correspondence into medical records
• Make appointments for hospital transport when appropriate
• Work as part of a reception team
• Daily-Collection of prescriptions from post, over counter and from pharmacies.
• Filing
• Register new patients – if required
• Printing off medical records enabling them to be transferred to new GP practice. – if required
• Supporting GP’s and Management with ad-hoc tasks
• Processing information request i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Personal Qualities:

• Proactive individual who takes imitative
• Excellent organisational skills
• Ability to successfully manage and resolve difficult situations
• Ability to build strong relationships with colleagues at all levels
• Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
• Able to follow instructions and complete assigned tasks,
• Able to deal with the public in person and
• on the phone
• Able to support and reassure patients/carers in distress
• Understands importance of maintaining confidentiality
• High degree of accuracy and attention to detail
• Ability to work alone and part of a team
• Ability to solve problems
• Flexible approach to shift patterns

Skills Required:

• Evidence of on-going continuous personal development (CPD) and training
• Experience of customer service in a multi-cultural environment
• Knowledge and understanding of the importance of equal opportunities
• Demonstrates understanding of importance of maintaining privacy and dignity
• Experience of prioritising own workload in a highly pressurised working environment