Course Info

  • apprenticeship
  • business

Useful Information


  • Mode of Study:


  • Level:


  • Duration:

    18  months

  • Awarding/validation body:


Course Overview

Library, Information and Archive Services (LIAS) Assistants perform a front line/global role in all sectors (including public, health, legal, commercial, educational, government, heritage/cultural and entertainment), supporting society through anticipating, determining, stimulating and satisfying the needs of existing and potential users for access to information in an ethical and fair or appropriate manner.

The broad purpose of the occupation is to:

  • understand the needs of people using information in all its formats including digital (e.g. ebooks, video files, electronic documents, online content) and analogue/physical (e.g. collections, books, journals, newspapers, DVDs/CDs etc)
  • organize and manage those information resources, including arranging and displaying the resources; marketing and promoting the resources; and providing access to the resources
  • provide a range of services, such as library, archive, knowledge, customer services, learning support, etc, that help people to use and value the resources available.

    Typical job titles include:

    Library, information and archive services assistant

Course Highlights


Criteria for measuring performance

Duty 1 Implement the organisational policies for handling information, physical and digital collections and related resources; using initiative to interpret users’ needs and solve their problems – within legislative frameworks

Relevant policy and procedure located, selected and applied in accordance with user’s
requirements and in a timely mannerData protection, copyright and other relevant legislation is referred and adhered to

Data is interrogated and interpreted efficiently from the data management system using appropriate searching techniques

The organisation’s policies or procedures are implemented accurately to provide the customer
with the appropriate solution(s)

Duty 2 Acquire, receive, record, circulate and develop collections of physical and digital resources

Demonstrate a comprehensive understanding the range of information and resources available, and
internal/external marketsData is interrogated and interpreted from the data management systems using appropriate searching
techniques to acquire the right resources efficiently and comply with budgets


Duty 3 Provide access to information and related sources to meet users’ diverse requirements

Specific user requirements are interpreted and appropriate resources are selected and made available with digital and physical access as required

Correct information is gained through creative and collaborative partnership work

The most effective resources are selected for the user



Duty 4 Support users to develop confidence and skills in reading, researching, understanding and evaluating information

Users are able to develop their own skills to access validated information through a programme of learning opportunities

Users are supported through learning initiatives aimed at increasing their develop knowledge and skills in reading, writing and numeracy through print and digital programmes



Duty 5 Promote content, collections and displays to highlight value and impact and sustain user interest

Content and collections are prominent and receive regular user interest

Products/services are placed clearly and appropriate information is readily available



Duty 6 Administer and support the management and development of collections

Different collections are preserved, well kept, used correctly and fit for purpose

Collections management policies and legislation policies are accurately applied to ensure easy access for the user

Duty 7 Execute withdrawal of information and related resources from use and store or dispose of them safely and sustainably

Resources are removed in a timely fashion and in accordance with organisational policy and/or other legislation

Materials are recycled where practicable and feasible.

All confidential information/data is destroyed as appropriate

Duty 8 Create an environment that supports the development of users and encourages learning and exploration of information and related resources

The different types of user spaces required (physical and/or digital) that users wish to occupy accurately identified and described

Users supported through a variety of programmes/activities to explore what is the right resource for their needs

Selected an appropriate methodology of learning for the user, taking into account their specific needs

Duty 9 Collaborate with users and stakeholders in the shaping, development and innovation of the service

Users and stakeholders have been collaborated with

The information/feedback has been used to develop and shape innovative services

Findings are documented and communicated clearly to line managers to line managers and key

Duty 10 Develop and deliver excellent customer service to on-site and online users to support and create communities for sharing and engaging with information and related resources

Demonstrated excellent communication (including listening) skills in order to interpret users’ needs. Services are provided as quickly as is feasible and to user’s requirements (within reason)

Duty 11 Describe and organise information and collections of physical and digital resources

Demonstrated a comprehensive understanding of the range of information and resources available

Resources are arranged to suit easy and logical access.

Duty 12 Store and preserve information and collections safely and securely

Organisational policy is complied with

Health and safety guidance is observed to reduce risk to the apprentice, but also to the benefit of the resources

Career Opportunities & Further Study

Possibility of full-time employment after successful completion of this apprenticeship.


Professional Recognition

This standard has professional recognition.

Body Level
Chartered Institute of Library and Information Professionals Certified Member (ACLIP)
Archive and Records Association Foundation Member (FMARA

Entry Requirements

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3.

How To Apply

Use the below link to apply for the above course.