Course Info

Apprenticeships
Business Admin Customer Service
  • businessAndEconomics

Useful Information

  • Mode of study:

    Apprenticeship

  • Level:

    3

  • Duration:

    18 Months

  • Awarding/validation body:

    City & Guilds

 

Course Overview

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Learners will support and engage with different parts of the organisation and interact with internal and external customers.

The delivery of this course includes one day per week at Croydon College.

Course Highlights

Topics covered include:

Skills

  • IT
  • Record and document production
  • Decision Making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management

Knowledge

  • The organisation
  • Value of their skills
  • Stakeholders
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors

Behaviours

  • Professionalism
  • Personal Qualities
  • Managing performance
  • Responsibility

Career Opportunities & Further Study

Students can progress into full time work.

Assessment

Assessment is through on and off the job training in

  • Apprenticeship Standard
  • Maths and English
  • Behaviour

Learners will be assessed through various forms plus

  • A synoptic end-test covering the knowledge and skills
  • A portfolio based interview
  • Project Improvement Presentation

Entry Requirements

5 GCSEs, including Maths and English. Apprentices without English or Maths at Level 2 must achieve this prior to taking the end point assessment.

If you are interested in this apprenticeship you can apply on our website by clicking here via the Apprenticeship Vacancies page.

 

How To Apply

Use the below link to apply for the above course.