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Course Info

Distance Learning
  • business
  • distancelearning

Useful Information

  • Mode of study:

    Distance Learning

  • Level:


  • Duration:

    120 hours

  • Awarding/validation body:


Course Overview

UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, learners will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques

Course Highlights

Unit 1: Information, advice or guidance in practice

This unit provides your learners with an understanding of the differences between information, advice and guidance and how to meet the various requirements of different clients. Your learners will also gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Developing interaction skills for information, advice or guidance

Within this unit, your learners will discover how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills. Learners will develop an understanding of the impact of values, beliefs and attitudes on interactions and the importance of confidentiality and impartiality. This unit will also help learners to identify personal strengths and development needs.

Unit 3: Signposting and referral in information, advice or guidance

Your learners will develop an understanding of the difference between signposting and referrals, when it is appropriate to refer or signpost an individual and organisational procedures surrounding this. Your learners will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating signposting and referrals.

Unit 4: Information, advice or guidance in context

This unit provides your learners with an understanding of information, advice or guidance in the context of their own practice and a specific group of clients; exploring different ways of assisting clients to explore and make choices. Learners will also develop their understanding of discriminatory practices and behaviours affecting specific client groups, barriers and how to overcome them.

Unit 5: Skills for advice providers

This unit provides your learners with an understanding of the purpose and process of an advice interview, including the relationship between client and advisor, the advisor’s role, stages of the advice interview and client confidentiality. Your learners will strengthen their knowledge of social policy in advice work and sources of information, negotiating effectively on a client’s behalf and support and action planning.


Career Opportunities & Further Study

Possibility of getting in a higher level distance learning course in a similar field.


Paper based learning materials with online assessment

Paper based learning materials and paper based assessment

Entry Requirements

There are no specific entry requirements for this course; however, learners should have a minimum of level one in literacy or equivalent.

Our Level 1 and 2 distance learning courses are free if eligible for government funding if you meet the following criteria:

  • Must be aged 19 and over as of 31/08/19
  • If aged 19-23, you must hold a full Level 2 qualification or above (five GCSEs/O Levels grade A-C/9-4, two or three AS Levels, one A Level, NVQ Level 2, First Certificate or Principle of Learning Level 2). If aged 24+ no qualifications are required.
  • A resident in the UK for the last 3 years
  • Not enrolled in any other distance learning course with us

How To Apply

Use the below link to apply for the above course.