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Course Info

  • apprenticeship

Useful Information

    • Mode of study:


    • Level:


    • Duration:

      30 months

    • Awarding/validation body:

      University of Worcester


Course Overview

As an Operations Manager, you will manage teams & projects in line with a private, public or voluntary organisation’s operational or departmental strategy. You are accountable to a more senior manager or business owner. Your key responsibilities include creating & delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. The EPA comprises a range of assessment methods: Knowledge Test using scenarios & questions, Structured Competency Based Interview, Portfolio of evidence, Assessment of the Workbased Project followed by a presentation on Work based Project – with Q&A session, Professional Discussion. 30 months course duration

Course Highlights

Operational Management Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
Project Management Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
Finance Understand business finance: how to manage budgets, and financial forecasting.
Interpersonal Excellence – managing people and developing relationships
Leading People Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.
Managing People Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
Building Relationships Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.
Communication Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.
Personal Effectiveness – managing self
Self -Awareness Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.
Management of Self Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.
Decision Making Understand problem solving and decision making techniques, including data analysis.

Understand organisational values and ethics and their impact on decision

Career Opportunities & Further Study

Possibility of full-time employment after successful completion of your apprenticeship.


Assessment is through on and off the job training in

  • Apprenticeship Standard
  • Maths and English
  • Presentation supported by a portfolio of evidence
  • Professional discussion supported by a portfolio of evidence

Entry Requirements

The entry requirement for this apprenticeship will be set by the employer, but may typically be five GCSEs at Grade C or higher.

How To Apply

Use the below link to apply for the above course.