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Course Info

  • apprenticeship
  • it

Useful Information

  • Mode of study:


  • Level:


  • Duration:

    12 Months

  • Awarding/validation body:

    City & Guilds


Course Overview

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Students will learn how to set people up on Information Technology (IT) systems, provide support and solve problems to help organisations run smoothly.

Job roles could include: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician or Network Support.

The delivery of this course includes one day per week at Croydon College.

Course Highlights

Topics covered include Technical Competencies:

  • Communication
  • IT Security
  • Remote infrastructure
  • Data
  • Problem Solving
  • Workflow management
  • Health and Safety
  • Performance

Career Opportunities & Further Study

Students can progress into full time work and or the Level 4 Data Analyst Apprenticeship.


Assessment is through on and off the job training in

  • Apprenticeship Standard
  • Knowledge modules/vendor qualifications
  • Maths and English
  • Behaviour

Learners will be assessed through various forms plus

  • Structured interviews
  • A portfolio
  • Project
  • Employer reference

Entry Requirements

5 GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

If you are interested in this apprenticeship you can apply on our website by clicking here via the Apprenticeship Vacancies page.

How To Apply

Use the below link to apply for the above course.