Course Info

Hospitality and Catering
  • hospitality

Useful Information

  • Mode of study:


  • Level:


  • Duration:

    12 months

  • Awarding/validation body:



Course Overview

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.  Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Students will learn about carrying out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.

The delivery of this course includes one day per week at Croydon College.

Course Highlights

Topics covered in Knowledge, Skills, Behaviours:

  • Customer
  • Business
  • People
  • First line supervision/Team leading
  • Food and Beverage
  • Barista
  • Food Production
  • Concierge guest services
  • House-Keeping
  • Reception
  • Reservations
  • Conference and events operations

Career Opportunities & Further Study

Students can progress into full time work in hospitality or a team leading role.


Assessment is through on and off the job training in

  • Apprenticeship Standard
  • Maths and English
  • Behaviour

Learners will be assessed through various forms plus

  • A synoptic end-test covering knowledge and skills
  • Practical observation
  • Business project
  • Professional discussion

Entry Requirements

Students will have GCSE grades A-C/9-4 in English and Maths.

If you are interested in this apprenticeship you can apply on our website by clicking here via the Apprenticeship Vacancies page.

How To Apply

Use the below link to apply for the above course.