Mode of study:
City & Guilds
At Customer Service Practitioner Level 2, your role is to provide quality service to customers (internal/external) from the workplace, digitally, or through going out into the customer’s own locality. Other duties include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. During 12 months, we will support you to achieve Level 2 Diploma for Customer Service Practitioner + Level 1 English and Maths. Your Tutor will visit you every 8 weeks for progress reviews, direct observations for your evidence portfolio and advise your employer Re: your readiness to undertake the end point assessment.
Learners will support and engage with different parts of the organisation and interact with internal and external customers.
The delivery of this course includes one day per week at Croydon College.
- Interpersonal skills
- Personal organization
- Dealing with customer conflict and challenge
- Knowing your customers
- Understanding your organization
- Meeting regulations and legislation
- Systems and resources
- Customer experience
- Product and services knowledge
- Developing self
- Being open to feedback
- Equality – treating all customers as individuals
Career Opportunities & Further Study
Possibility of either full time employment or progression into a higher level apprenticeship after successful completion course.
Assessment is through on and off the job training in
- Apprenticeship Standard
- Maths and English
Learners will be assessed through various forms plus
- A synoptic end-test covering the knowledge and skills
- A portfolio based interview
- Project Improvement Presentation
Math and English GCSEs C/4 or above or Functional skills level 1
Apprentices without English or Math’s at Level 2 must achieve this prior to taking the end point assessment.
If you are interested in this apprenticeship you can apply on our website by clicking here via the Apprenticeship Vacancies page.
How To Apply
Use the below link to apply for the above course.